Lynx Solutions provides FlowDesk. This notice covers this website and the FlowDesk service. We follow the New Zealand Privacy Act 2020.
On this website
We set no tracking or advertising cookies. When you sign up we collect your name, business name, email, mobile (if you give it), your workspace address and the choices you made, plus your internet address to stop abuse. The contact form opens your own email app; nothing from it is stored here.
In a FlowDesk workspace
Your business is in charge of the information in its workspace (customers, jobs, staff) and we look after it on your behalf. We use it only to run the service for you.
- Technicians’ positions are recorded only while they are on duty, only after they accept the notice in the field app, and are deleted after the period the business chooses (30 to 90 days).
- Customers receive the texts and emails the business sends through FlowDesk, such as booking times and estimates.
Where it is kept
On FlowDesk’s own server, with a backup every night kept on that server. People at Lynx Solutions reach a workspace only to support it, and each visit is logged.
Who else sees it
Only the services we need to deliver FlowDesk: our hosting provider, our email and text message providers, and our maps provider for addresses and travel times. We never sell personal information.
Your rights
You can ask for the personal information we hold about you and ask us to correct it. Write to hello@flowdesk.nz. If you are a customer or technician of a business that uses FlowDesk, ask that business first; we will help them answer. If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner.